Programme

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Day 1 - 29th May 2011
11h00 - 16h00 Conference Golf Day - Mount Edgecombe Register here >>
  (Golf Day Sponsored by Club Leisure Group)
 
18h00 - 19h00 Registration - Southern Sun Elangeni
 
19h00 - 21h30 Welcome Cocktail - Southern Sun Elangeni


Day 2 - 30th May 2011
 
07h30 - 08h00 Registration
 
08h15 - 08h25 Welcome and Introduction
  Mr. Deon Viljoen - Chairman: VOASA
 
08h25 - 09h05 Keynote Speaker
  Ms. Mamodupi Mohlala - National Consumer Commissioner, National Consumer Commission of South Africa
 
09h05 - 09h10 VOASA - Together we are stronger
  Mr. Alex Bosch - Executive Director: VOASA
 
09h10 - 10h00 Where is the Growth - Products, Markets and Consumers?
  Panel to be Announced
  RCI (Platinum Sponsor)
 
10h00 - 10h30 VOASA 2009/2010 Survey
  Ms. Bernadine Galliver - Senior Consultant: Grant Thornton
 
10h30 - 11h00 Tea Break - Networking Opportunity
 
  BREAKAWAY SESSIONS BEGIN
 
11h00 - 12h50 Legislation: The Consumer Protection Act SESSION ROOM 1
 
11h00 - 12h50 Operations: The Latest In-Room Gadgets and Customer Feedback Systems SESSION ROOM 2
 
11h00 - 12h50 Sales Workshop - Part 1 SESSION ROOM 3
 
11h00 - 12h50 Customer Care & Front of House Workshop - Part 1 SESSION ROOM 4
 
12h50 - 13h50 Lunch - Networking Opportunity Restaurant - Ground Floor
 
13h50 - 16h10 Operational: Going Green: How Can You Save Money and The Planet SESSION ROOM 1
 
13h50 - 16h10 Legislation: Know The New Labour, Alcohol and Smoking Laws & Amendments SESSION ROOM 2
 
13h50 - 16h10 Sales Workshop - Part 2 SESSION ROOM 3
 
13h50 - 16h10 Customer Care & Front of House Workshop - Part 2 SESSION ROOM 4
 
16h10 - 17h00 Whiskey Tasting Networking Lounge
 
19h00 - 23h00 Gala and Awards Evening - Dress Code: Black Tie Great Ilanga Ballroom
 

Day 3 - 31st May 2011
 
08h00 - 08h30 Registration
 
08h30 - 08h40 Welcome
  Mr. Deon Viljoen - Chairman: VOASA
 
08h40 - 09h30 A Global Insight into Shared Vacation Ownership
  Mr. David Clifton - Managing Director EMEAA
  Interval International (Platinum Sponsor)
 
09h30 - 10h30 Can You Change The Way You Think About Doing Business?
  Passport to the Future
  Mr. Rinus Le Roux: Managing Director: UCAN Institute
 
10h30 - 11h00 Tea Break - Networking Opportunity
 
  BREAKAWAY SESSIONS BEGIN
 
11h00 - 13h00 Operational: Are You Star and BBBEEE Graded? SESSION ROOM 1
 
11h00 - 13h00 Fractional Ownership: Legal Structures and Funding Guarantee Cover SESSION ROOM 2
 
11h00 - 13h00 Sales Workshop - Part 3 SESSION ROOM 3
 
11h00 - 13h00 Customer Care & Front of House Workshop - Part 3 SESSION ROOM 4
 
13h00 - 14h00 Lunch - Networking Opportunity Restaurant - Ground Floor
 
14h15 - 16h30 Marketing: How To Keep Your Customers In A Techno Age SESSION ROOM 1
 
14h15 - 17h00 Legislation: Companies Act, Reporting On Share Blocks, Cross Border and Carbon Tax SESSION ROOM 2
 
14h15 - 16h30 Sales Workshop - Part 4 SESSION ROOM 3
 
14h15 - 16h30 Customer Care & Front of House Workshop - Part 4 SESSION ROOM 4
 
17h15 - 17h45 VOASA Annual General Meeting Great Ilanga Ballroom

 

Fee:

VOASA Members - R1,550.00 (Ex. VAT)

Non-VOASA Members - R1, 850.00 (Ex. VAT)

Gala Evening Fee - R 300.00 (Ex. VAT)

 

Download the complete programme in printable format >>